🌾 The Continental Farmers Group made a significant breakthrough in interaction with shareholders thanks to the use of no-code CRM Creatio!
One of the key values of Continental Farmers Group is innovation, which means that the company is constantly looking for ways to improve both agricultural processes and communication with landowners, partners, customers, etc.
Thanks to the flexibility of the platform and the deep industry expertise of Sales`Up, it was possible to set up a customized solution that united all shareholders in one place, allowing to instantly pull up all the necessary information.
📌 Previously, the company used different systems for telephony and customer databases, which made it difficult to process requests. Creatio has now combined all the data in one place, simplifying the process and giving the following results:
• Construction of a single window for working with shares
• More than 92 thousand share holders have been added to the system
• More than 90% of appeals are resolved the first time
• Reduction of time for processing appeals
• Configured automatic notifications and surveys of share holders
"We began to look for a solution that would combine all the processes for the shares in one place, which would allow us to significantly simplify the work of the staff and improve the level of service. We came to the conclusion that we need a CRM system" - Viktor Valchuk, Director of the Department of Land Resources, Continental Farmers Group
All in all, automating interactions with shareholders with Creatio was an important step for Continental Farmers Group in achieving competitive advantage and improving customer service.
🌱 Innovation and transparency have become the key principles that allow the company to be one step ahead in modern agribusiness!