Revolutionary Changes at the Bank of Georgia with Creatio and Sales'Up!
Bank of Georgia has taken a significant step forward in enhancing operational efficiency. By automating business processes, they have reduced client request processing times, integrating modern HRMS and JIRA systems. This allows bank employees to focus on crucial tasks and respond more quickly to customer needs.
To achieve these results, we utilized three of our products:
SalesUp Internal Chats – Developed support for internal chats, enabling users to initiate chats from the self-service portal for quick issue resolution.
SalesUp Multichannel Notifications – Optimized notification handling to provide swift and flexible information delivery to business process participants, both within and outside the CRM. Employees can set up new notifications and adjust parameters without involving developers, using low-code/no-code tools.
SalesUp Approval – Automated parallel and sequential approvals, simplifying communication between employees from different departments and management without the need for additional communication channels.
Just take a look at the data that the Bank of Georgia handles and how these solutions help:
Over 7,500 employees
6,500 approval processes launched every month
150,000 messages sent monthly
Over 1,800,000 clients served monthly with 2,000 requests every day
Our approach to innovative solutions allows us to reach new heights in the banking sector. The implementation of technologies from Sales'Up transforms banking operations into true innovation!
This collaboration has become a real breakthrough in the world of banking technology and I am very glad that our team is involved in this!