How No-Code AI Technologies are Transforming Communications
In March, Sales'Up in partnership with Creatio held a closed Dinner & Learn meeting for IT, digital, and business leaders on the topic "Business Process Automation Using AI-oriented No-Code Technologies".
Sales'Up brings together industry leaders to explore and demonstrate how artificial intelligence and no-code technologies work for business automation.
The main topic of the meeting was the possibilities of using artificial intelligence-based voice assistants on the Creatio platform. Sales'Up already has several cases of implementing such assistants in various fields: the pilot project "Veterans' Assistant Helper" for the Ministry of Veterans Affairs, "Voice Assistant Sofia for Internal Communications" at Darnitsa company, and others.
Alexander Andronik, CEO Sales'Up, together with Daniil Podkopaev, CIO Ostchem, presented one of the cases - AI voice assistant Sofia, which helps the company with ordering nitrogen fertilizers. This voice assistant was developed for the Creatio platform based on AI and LLM. Her task: to be a sales assistant for mineral fertilizers and select an assortment taking into account the customer's needs (climate, crop cultivation, location, etc.). As a result - simplifying product ordering for buyers, working independently of the time of day.
During the demonstration at the event, voice assistant Sofia successfully provided consultation on the availability of fertilizers for the sowing campaign, their cost, logistical delivery features, purchase options, and promotional offers. With the help of artificial intelligence, an order was formed, an invoice was created and transferred to accounting.
Advantages of such assistants for businesses:
- 24/7 availability;
- fast processing of a large number of requests;
- cost savings on human resources (operators, trainers, management, IT specialists, supervisors, etc.);
- data analysis: the assistant has a Speech-to-Text function, so all conversations are digitized and converted to text format. This makes it faster to collect and analyze data about common requests and suggest improvements for service operations.
Alexander Andronik noted that the analysis and demonstration of such cases makes it possible to see digital solutions in action. As practice shows, the use of AI assistants helps reduce overall service costs by 30-40%. And this is a logical and natural continuation of the business digitalization strategy and comfortable interaction with customers. Such an assistant can also be designed for the internal needs of the company.